At Freight Motion, we have customers who discuss various transportation issues they had in the past. We would like to share one here to raise awareness of underlying issues, market trends, and possible solutions.
How often do people actually read all the terms and conditions or paperwork before signing on the dotted line? Nobody actually reads that stuff, do they? Well, maybe if there’s free time on their hands.
The same thing happens in the Freight Industry and the other day, our customer got the Hoboken Switch.
A signature is required at both pickup and delivery on a piece of paper that typically has a lot of fine print. We want to bring awareness to what the signature means other than verifying pickup and delivery.
The signature also verifies any other additional services performed. Some examples of additional services are lift gates, inside delivery, etc. The additional services are usually in small, hard to read boxes and usually not reviewed prior to signing.
Our customer unfortunately didn’t notice that the lift gate box was checked. Although it was not used, but since it was signed for, the carrier charged for it. We tried to dispute, but with the signature used as proof, the carrier denied the dispute.
Before signing any document, it is best to:
1 – Verify everything is accurate.
2 – If you are unsure as to what you are signing, clarify before signing.
3 – After signing, we suggest making a copy and keeping it for future records.
4 – DO NOT let the carrier leave without you having a copy of what you signed. Not their copy, you make a copy.
Has this happened to you?