At Freight Motion, we have customers who discuss various transportation issues they had in the past. We would like to share one here to raise awareness of underlying issues, market trends, and possible solutions.

Damage was visible at the delivery.  The receiver called us immediately and we were able to advise them to mark “Damaged” on the POD (proof of delivery).  We then filed a freight claim, which we will cover more extensively in our next blog post.

Examples of properly packaged freight from FedEx

Unfortunately, the LTL carrier denied the claim due to insufficient packaging.  Most claims will be denied if any item is deemed not packaged safe for transport.

We do not recommend shipping any item, no matter how unlikely it is susceptible to damage without any packaging or protection.  All items must be properly packaged for transport, but what is considered properly packaged?

For starters, we suggest that all items be crated or on a pallet.  The item needs to be strapped down and secured to the pallet.   Freight is moved around by forklifts, not manpower.  Sorry to burst your bubble, but NFL linebackers are not handling your freight.  Without a crate or pallet, a forklift will directly touch the freight.

There also needs to be some sort of cushion or foam protection.  This will prevent the item from rubbing up against the pallet or any other freight that is riding next to it.  We also suggest tightly shrink-wrapping the entire item, boxes, and pallet.  This will prevent any shifting and any moisture that might get in.

We do not suggest having items hang over the edge of a pallet, but if there is no other option, package it to the best to your ability.  It is also a good idea to write “Do Not Stack” or “This Side Up” directly on your freight or shrink-wrap.

Damages occur far and few between, but unfortunately they do happen sometimes.  Will these packaging tips help you avoid damages in the future?

Join the discussion 4 Comments

  • Youre so cool! I dont suppose Ive read something like this before. So nice to find anyone with some original thoughts on this subject. realy thank you for starting this up. this website is one thing that is wanted on the web, somebody with a little bit originality. useful job for bringing one thing new to the web!

  • SSB Star says:

    Packaging certainly plays a vital role, while shipping goods, because proper packaging allows the businesses to stay confident in sending their goods all around the world effectively.

  • Larry Weaver says:

    Thanks for pointing out that there should be some sort of cushion or foam protection when packaging. If I were ever to create a product and transport it somewhere, I would want to make sure to work with a packaging supply company to get the best forms of protection I could. Making sure the products don’t hang over the edge of a pallet when being transported is also another idea that I like.

  • Max Sayer says:

    I wanted to look up some information about packaging and shipping because I have quite a bit of stuff to ship. I really appreciated how this article talked about how all items must be properly packaged for transport. This is something that I will make sure to do so that none of my items get damaged in the process.

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