At Freight Motion, we have customers who discuss various transportation issues they had in the past. We would like to share one here to raise awareness of underlying issues, market trends, and possible solutions.
Damage was visible at the delivery. The receiver called us immediately and we were able to advise them to mark “Damaged” on the POD (proof of delivery). We then filed a freight claim, which we will cover more extensively in our next blog post.
Unfortunately, the LTL carrier denied the claim due to insufficient packaging. Most claims will be denied if any item is deemed not packaged safe for transport.
We do not recommend shipping any item, no matter how unlikely it is susceptible to damage without any packaging or protection. All items must be properly packaged for transport, but what is considered properly packaged?
For starters, we suggest that all items be crated or on a pallet. The item needs to be strapped down and secured to the pallet. Freight is moved around by forklifts, not manpower. Sorry to burst your bubble, but NFL linebackers are not handling your freight. Without a crate or pallet, a forklift will directly touch the freight.
There also needs to be some sort of cushion or foam protection. This will prevent the item from rubbing up against the pallet or any other freight that is riding next to it. We also suggest tightly shrink-wrapping the entire item, boxes, and pallet. This will prevent any shifting and any moisture that might get in.
We do not suggest having items hang over the edge of a pallet, but if there is no other option, package it to the best to your ability. It is also a good idea to write “Do Not Stack” or “This Side Up” directly on your freight or shrink-wrap.
Damages occur far and few between, but unfortunately they do happen sometimes. Will these packaging tips help you avoid damages in the future?