At Freight Motion, we have clients who discuss various transportation issues they had in the past. We would like to share one here to raise awareness of underlying issues, market trends, and possible solutions.

Today’s post focuses on something much simpler then market trends, issues, solutions, etc. It is going to focus on what we call “doing the right thing.”

Every day we make choices.  Choices define us as people and as businesses.  We wanted to share one instance where we made the choice to do what we thought was the right thing.

Several months ago, we quoted a client for a shipment that weighed 1,000 lbs.  Say we quoted a rate of $499.  Several weeks later, the client called to schedule the shipment.  On the phone, they said they did not remember what the rate was and could not find the email. 

In speaking with the shipper, we learned that the freight was actually 800 lbs., not 1,000 as we had quoted previously.  This lowered the rate to about $449. 

We had a choice to make, pocket the $50 or reduce.  They would never know.

We felt the right thing to do was to give that money back to the client.  What would you have done?

Join the discussion 2 Comments

  • This is the number one reason I have chosen to stick with Freight Motion for years and will continue to do so. This level of customer service is absolutely unheard of. You guys really put your clients first and we appreciate it!!

  • Im no longer certain the place you are getting your information, but great topic. I needs to spend some time studying much more or figuring out more. Thanks for excellent information I used to be on the lookout for this info for my mission.

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