Does logistics trigger your weekday headache?

When was the last time this has happened to you? It is crunch time—all hands on deck, production is running at full speed, and your production supplies are running dangerously low. You call your broker or carrier to schedule a shipment that needs to be picked up today and must deliver in the morning on the 3rd day so your production can stay on schedule.

They tell you it is no problem, the truck picks up, and you are told your freight is on its way. On the afternoon of the 2nd day you call to follow up and they say it is on schedule. The morning of the 3rd day you call them again to get an update and no one answers, so you send them an email. An hour has passed and they still have not returned your call or replied to your email. After several hours, numerous phone calls and multiple emails, your morning deadline is far-gone.

Remarkably, you are finally able to get in touch with someone, but they have no clue of what is going on with your shipment and need to get back with you. Your supplies have run out, production has come to a screeching halt, and you will miss your deadline—all of which has given you a splitting headache.

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